Updated June 9, 2023
1. The Data We Process; Purposes of Processing
Depending on how you interact with us, we process different kinds of data and in different ways. Some data is automatically processed if you visit our Site. Other data is only processed if you actively submit it to us (like using our web forms to get in touch with us).
Data we process if you visit our Sites:
Even if you are only a visitor our Site, your computer or device automatically sends technical information to our web servers that we store in log files, including the following "Website Usage Data":
- Date and time of the visit and the duration of use of the Site;
- The IP address of your device as well as your internet service provider (ISP);
- The referral/exit URL;
- The visited pages of the Site;
Information about your device (type of device, browser type and version, as well as settings, installed plug-ins, operating system) may also be collected.
We process Website Usage Data to allow you to surf the Site and to ensure its functionality. We also process Website Usage Data to perform analyses on the performance of the Site, to continuously improve the Site and correct errors, to ensure IT security and operation of our systems, as well as to prevent or uncover abuse. We further process this data in aggregated or pseudonymized form to analyze trends, administer the Sites, track users' movements around the Site, and to gather demographic information about our user base as a whole or to improve marketing (including serving you personalized, interest-based ads) as well as the user experience on our Site and guaranteeing the safety of our IT systems.
Data we process only if you submit it to us:
When you set up an account or purchase a product at our Site, you can submit Personal Data to us, including Account Date and Transaction Data:
Account Data: You can set up an account or register as a new user with your e-mail address and a password you create. If SMS text emails are among the Services offered by us and you desire to receive, this information will also include a text phone number. We collect this information in order establish or maintain a communication and business relationship with you as per your request to us.
Transaction Data: In relation to purchases you may make at the Site, we process information that may include some Personal Data. Again, this is information that we collect pursuant to your request and necessary to further the business relationship you have requested of us:
- Billing information, including your name, email address, billing address;
- The Product(s) you purchase;
- Amount you pay;
- Subscription ID;
You can view the exact information requested of, and collected from, you on the Site in the form provided at point of purchase. We will only use this data to complete your order, for billing purposes, and for internal accounting.
We do not collect or process the data about your payment instruments such as credit card numbers, banking account numbers or Pay Pal accounts. This information is collected, processed and stored by our payment processing partners who themselves are subject to rigorous privacy standards.
Customer Support Data: You can communicate with us through the different functionalities on our website. For example, you can use the contact forms to request technical assistance, request information on the status of your order, or otherwise reach out to our customer support team. In order to respond to your request, we will process your IP address and contact data as well as the contents of your request. We will delete this data as soon as we have complied with your request.
Survey Data: From time to time we may conduct surveys in respect of our products and services. Participation in our surveys is optional. However, if you respond to one of our surveys, you may provide us with personal information about you. Unless you otherwise consent, we will only use this information to determine the types of Products that may be of interest to you and to operate and improve our Product offerings. You are free to choose to not participate in any such survey.
Email/Direct Mail Campaign Data: From time to time, we may contact our customers directly by mail, email, or telephone to inform you about upgrades, new products, promotions, or special offers that you told us you were interested in receiving (including our newsletters). However, we will not contact you with any commercial communications that are unrelated to the Products that you have purchased from us unless you have given us your prior explicit consent to receiving such information. Please note that, where you have given us your consent to receive marketing communications, you are free to withdraw your consent to receiving such communications at any point in time. When responding to one of these campaigns, you may have the option to provide us with personal information, which we will use for the purpose indicated. See Section 5 below for information on how to change your account's communication preferences.
2. Sharing Personal Data with Third Parties
Service Providers: We transmit data to service providers that enable us to operate and maintain this Site and market, sell, and deliver our Products. This includes the parties providing our third-party cookies and tracking tools, as well as parties providing us with services to assist us in processing transactions, including credit card transactions, handling shipping and processing of orders, providing customer support, managing customer relationships, hosting the Sites (like Amazon Web Services), collecting, storing, or removing your information, or performing statistical analysis of our Sites (such as Google).
Public Authorities: Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law, such as when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or litigation or other legal process or action (whether or not initiated by us) to protect our, our users' or third parties' rights, property or safety. We will transmit data to public authorities such as law enforcement or tax authorities only in the case of a legal obligation to do so based on a request for information from the respective authority.
Promotional Offers: Registered users of this Site may have the opportunity to receive news and special offers from us regarding our Products.
3. Timeframe for Keeping Data
We process and store your Personal Data as long as necessary for the fulfillment of our contractual or legal obligations. Thus, we store the data as long as our contractual relationship with you as our customer obliges us to do so. After termination of our contract or relationship, we will store Personal Data only to the extent and for as long as applicable law requires. All other data will be deleted immediately when you, as a customer or registered user, unsubscribe from our Products, Site or other services. If the remaining data is no longer required for the fulfillment of obligations to you, it will be regularly deleted, unless its further processing is necessary for the preservation of evidence or the prevention of legal claims from becoming time-barred.
4. Reviewing and Requesting Changes to Your Information
Customers may update, delete, access, or change their account information by editing their user profile. To update a user profile, login to your account and click on "My Account". To update customer billing information, contact [insert cs email address]. If you do not have an account and require assistance, please contact the above email address or toll-free at [insert toll free cs number].
If you have signed up to receive marketing emails from us, you can opt-out of receiving future marketing emails by clicking on the "unsubscribe" option located at the bottom of the marketing email you wish to opt out of. If you prefer to be removed from all our marketing lists, you can follow the foregoing process. Customers cannot opt-out of receiving all transactional emails related to their Site account, but may change their account settings (as described above) to reduce the frequency or eliminate certain notification emails.
5. Notice to California Residents
California law, including the Consumer Privacy Act and California Consumer Rights Act, Cal. Civ. Code 1798.100 et seq., afford certain rights to consumers who are residents of California regarding their personal information. These rights include:
- The right to know which personal information is being collected;
- The right to know if personal data is being sold or shared, and to whom;
- The right to object to the sale of personal data;
- The right to access one's personal information;
- The right to correct, or request deletion of, one's personal information; and
- The right to equal service and price, even for consumers who exercise their privacy rights
We do not sell consumer personal information and does not collect or store 'sensitive personal information' as defined under California law.
Any California consumer wishing to exercise a right to access, correct or deletion of or to their personal information must submit a verifiable consumer request to help@Trakno.com regarding their personal information. California residents may also make use of an authorized agent to submit a request to the Company in this regard. An authorized agent must have signed permission and otherwise comply with the statutory requirements of California law.
6. Collecting Information from Minors
This Site is not intended for use by individuals under the age of 18 and we do not intentionally collect any information from any individuals under the age of 18. If a parent or guardian becomes aware that their minor child has provided Company with Personal Data or that we have otherwise inadvertently collected this information, please immediately contact us at help@Trakno.com, so that we may delete the information from our servers.
We reserve the right to change this Privacy Statement. We will endeavor to provide notification of the material changes to this Privacy Statement through our Site at least 30 days prior to the change taking effect.
8. Contact Information
Celentano Group LLC - 6203 San Ignacio Ave, Suite 110, San Jose, CA 95119 USA